Education • 1986. Ph.D. Computer Science, Moscow Institute of Physics and Technology , School of Applied Mathematics, Russia • 1980. M.Sc. Computer Science, Moscow Institute of Physics and Technology , School of Radio Engineering and Cybernetics, Russia Employment • 2010-pt. Software Architect at Five9, Inc. • 2009-2010. Software Architect at FrontRange Solutions. • 1997-2009. Software Architect at Genesys Telecommunication Labs (an Alcatel-Lucent company). Research & Development in Computer Telephony Integration (CTI), Internet Telephony (VoIP), Workforce management, Reporting, Contact Center Architecture, eServices, etc. • 1980-1997. Head of Laboratory at Institute for Automation and Control Processes, Russian Academy of Sciences. Conducting basic and applied research in the areas of theoretical computer science with special emphasis in Petri nets and process calculi, Petri Net Tools, specification and verification of communication protocols. Developing, installation and maintaining local area networks (Ethernet, FDDI, WWW, Internet) • 1994-1997. Professor (part time), Far East National University, Vladivostok, Russia. Lecturing, supervision of B.Sc., M.Sc., and Ph.D. projects.